We guarantee our plants to
be true-to-type and in good health when they leave the nursery. Our guarantee DOES NOT INCLUDE unconditional
You must notify us within 24 hours of receipt if there is a problem with any
plants in your order, such as incorrect counts or damage to the plants.
If you experience a
problem with a plant later in the growing season, let us know as soon as
possible. We will be fair and will do our best to keep you satisfied. Depending
on circumstances, we may offer a 1-time
only half-price replacement of the cost of the plants. This half
price replacement does not include shipping to send the replacement trees.
We DO NOT GUARANTEE plants injured beyond our control, such as lack of water, freeze damage, drought,
floods, pest or disease damage, tractor blight, animal damage, improper
planting or lack of care.
We DO NOT GUARANTEE trees planted outside the
recommended zone, or for trees planted in locations where they are not watered
or given any care.
In no case does our guarantee cover more than the original cost of the plant
and does not include the price of shipping.
Plants are living
organisms and can be subject to a number of environmental problems when they
are beyond the control of our nursery. Remember that you are farming and the growth and survival of your plants
is your responsibility, not the nursery.
It is your responsibility
to maintain the plants with good care, adequate watering, and fertilization.
Pest and disease problems are best handled by contacting your local County
Extension Agency, who will have the best information on diagnosis and
Lack of water is the
primary cause of tree death. If you
plant and do not have the ability to water several times per week throughout
the first few seasons, then you should not expect high survival rates,
especially if your region experiences a severe drought. If you cannot water your trees, we recommend
fall planting. Keep in mind your trees will still need supplemental watering to thrive.
Late spring freezes are a
common problem in northern locations, especially after the plants have leafed
out. If your trees have already started to grow and you expect a late freeze,
then you should make every effort to protect them, such as using Grow Tubes and
other protective measures. We monitor national weather patterns and keep
records of abnormal conditions, including droughts and early and late freezes. We are not responsible for damage due to late
We will accept returns
only if there is damage to the trees during shipment. If the box is damaged,
open and inspect the trees. If they are not damaged, go ahead and plant the
trees. If the trees are badly damaged, such as broken stems, call us
immediately for instructions. Do not throw away packaging and we will
instruct the shipper to pick up the damaged box and plants.
Chestnut Hill Outdoors is
inspected by the State of Florida Dept of Agriculture, and has a Florida
Nursery Stock Certificate for interstate and intrastate shipments. We are
burrowing nematode certified for shipment to LA and TX, and have fire-ant and
Mississippi Apple Snail certifications as well.